Terms and conditions


In the event of a heavy storm or extreme weather emergency where it is unsafe to operate, class will be rescheduled for the safety of the students and instructors. REFUND POLICY:  There are no refunds once class has been booked and paid for.  Missed classes is unacceptable unless determined acceptable by employer due to work.  Make up sessions can be scheduled.  72 hour notification must be provided by email with exceptions.  Rescheduling opportunities expire 30 – 60 days after initial scheduled class.  

REFUND POLICY:  There are no refunds once class has been booked and paid for.  No shows and rescheduling are cause for no refund unless rescheduled within 72 hours.

No refund of fees shall be due in the event of non-attendance by a pupil with exception of possible rescheduling with applicable fees.
In the event of a pupil missing a lesson for any reason, the lesson will not be repeated. However, the resources used in that lesson will be made available to the student on request.
If the CraneHawaii.com fails to provide a lesson due to teacher absence, every effort will be made to provide a substitute lesson at another time based on availability and scheduling.

In the event due to severe weather conditions, or an emergency situation, cranehawaii.com will reschedule at no additional charge.


We are not responsible for test results whether in a positive or negative result.